Delete your Forsnaps account
This page explains how to request deletion of your Forsnaps account and the associated data. The request is made by email, with no need to sign in to the app. To find out what data we process and for how long, see the privacy policy.
Who can request it
- The company manager who holds the workspace (the company's address on Forsnaps, for example empresa.forsnaps.com) can request deletion of the entire workspace, with all accounts and all data.
- A worker whose data was entered by their employer can ask the company manager, who can archive or delete the user in the app, under Settings → Users. They can also write to us directly: in that case we forward the request to the company, which is the data controller for its workers' data, as explained in section 7 of the privacy policy.
How to request it
- Write to info@forsnaps.com from your account's email address, with the subject “Delete account”.
- State your company's workspace address (for example, empresa.forsnaps.com).
- We confirm your identity by replying to that same email.
- We delete the workspace and confirm by email once it is done. We reply within one month, as stated in the privacy policy.
What is deleted and what remains
The company's entire workspace and all data stored in it is deleted: the workers and their records, attendance and clock-in locations, absences and holidays, expenses, uploaded documents and files, conversations with the assistant and all user accounts.
Only what the law requires us to keep, or what has not yet been refreshed, remains:
- Billing data (the invoices issued to the company) is kept for 10 years, as required by law.
- Technical logs (IP address, date, device and browser identification) are deleted after 90 days.
- Backups are encrypted and stored in the European Union; deleted data ceases to appear in them when the backups are refreshed.
Deletion is permanent: once done, the data cannot be recovered. If your company is required by law to keep any record (for example, working time records), export it before requesting deletion.
Deleting only some data
You do not need to close the account to delete specific data. The company manager can request, by the same email, the deletion of specific data — for example, a worker's clock-in location records — while keeping the rest of the workspace. A worker can make the same request to their company's manager or to us; in that case we forward the request to the company.
Contact
Forsnaps AI - Soluções Tecnológicas, Unipessoal Lda
info@forsnaps.com